[X]Changing Perspectives is an interactive product-service-system for participatory sensemaking in multistakeholder dynamics. It consists of 15 tracking tables, each with 6 interactive tokens, and 1 dynamic visualisation.
The system is used in participation settings in which the public good is atstake, allowing different stakeholders to gain insight into each other’sperspectives, skills and approach; herewith eliciting holistic grounds for constructive and complimentary collaborations to benefit the public good.
The system is a design-research part of the PhD project by Philémonne Jaasma and Evert Wolters within their co-promotion on Embodied Design for Participatory Spaces.
- Who: Eindhoven University of Technology (TU/e); Necker van Naem; Interactive Institute Swedish ICT (TII); Municipality of Eindhoven (partner).
- When: September ‘15 > ongoing
- Where: Eindhoven, Netherlands and Umea, Sweden
The aim of the project is designing for- and researching constructive interactions between municipalities and citizens in a co-promotion of a designer and a political theorist/consultant. The design-research mainly revolves around [X]Changing Perspectives: this system includes an interactive product (tracking tables, interactive tokens, data visualisation) and service (moderating method, invitation and participatory evaluation).
The project is based on phenomenology (Merleau-Ponty) and political theory (Arendt, Habermas). The main focus is on plurality (Arendt). The designed system aims to elicit a personal, engaged conversation in which sameness and otherness go together, and to explore a complementary basis for collaboration in situations where system and life-world.
Beneficiaries & Stakeholders:
TU/e 3 researchers + 10 BA and 3 MA students
Necker van Naem 3 consultants
TII 1 design researcher Clients, partners and participants Municipalities in the Netherlands, Housing Corporations, Welbeing organisations, Neighbourhoods, Citizens.
Insights & Conclusions:
Scale In order for participation to influence governance, a certain mass of participants is needed. However, mass can decrease the level of personal exchanges and therewith empathy. The system uses (continuously iterated) mechanisms to zoom in and out in order to emphasise personal exchanges whilst stimulating reflection on the other – or absent opinions about the public issue at hand. Embodiment Physically triggering and enriching the conversation brings about new types of interactions between participants. These are mainly characterised by listening more, asking more and the fading away of existing hierarchy and roles.
Service When designing interventions in multi-stakeholder interactions, the outcomes and observations are to a considerable extent related to - or influenced by the contextual conditions in which the design was implemented. The design of a service around the system is of invaluable importance in order to create a fruitful ground for the use of the system, and an overview of the variables that influence the research.
Jaasma, P., & Wolters, E. (2015). Embodied Co-Design for Sharing Governance in Society. CeDEM15 Proceedings of the International Conference for E-Democracy and Open Government 2015 (pp. 425-428) Krems, Austria.